Delivery Costs

At Picnicware.co.uk we have no hidden charges and believe that all costs should be immediately apparent to our customers. We also offer an upgraded express shipping service for a small additional charge. Occasionally delivery times maybe affected by factors beyond our control. Please make allowances for deliveries in peak periods and to Scottish Islands.

How we deliver

As a general rule orders using Standard Delivery (Free Delivery) are delivered by Royal Mail, unless they are of a size that makes it more economical to send them via courier. Upgraded shipping will be made by the courier that best reflects the deliver speed required – you will be informed of the courier and tracking number (if applicable by email when your order is dispatched.

Internal

For your convenience, your order can be tracked in our system at anytime by going to the Your account link on the Picnicware.co.uk homepage. You will require both your email address and password to log into this feature. Please keep your details secure at all times to prevent unauthorised access to your account.

External

If your order is high value and has been sent by either First Class Recorded Post or by courier, a tracking number will be available. We will notify you of the external web address (URL) at which your order can be tracked and provide you with the Tracking Number of your parcel. This will be detailed in the second email.